Legal

Refund Policy

Last updated: April 2026

Our 30-Day Guarantee: We back our systems with a 30-day results guarantee. If we don't deliver what we committed to within the first 30 days, we'll either fix it at no additional cost or issue a full refund - no questions asked.

1. General Policy

At Anqor Studios, we stand fully behind the quality and performance of our systems. All refund requests are evaluated on a case-by-case basis with the goal of reaching a fair resolution for both parties.

2. Monthly Retainer Services (XANA)

For ongoing monthly retainer services:

The first 30 days of any engagement are covered by our performance guarantee
If the system is not operational and delivering value within 30 days of onboarding, you are entitled to a full refund of the first month's fee
After the 30-day guarantee period, monthly fees are non-refundable as services are delivered on a continuous basis
Partial-month refunds are not issued; you retain access through the end of your billing period

3. Sprint Engagements (CAST)

For sprint-based engagements:

The 50% deposit is non-refundable once the sprint has commenced
If we are unable to deliver the agreed scope due to reasons on our end, a full refund of all fees paid will be issued
If a sprint is paused or cancelled at your request after work has begun, fees for completed work are non-refundable

4. Bespoke Project Engagements (Studio Build)

For custom project builds:

The 50% deposit is non-refundable once discovery and build planning have begun
Milestone payments made during the project are non-refundable once the corresponding milestone has been delivered and approved
If the project is terminated before completion, you will be refunded for any milestones not yet started, minus a 15% administration fee

5. Conditions for Refund Eligibility

To be eligible for a refund under the 30-day guarantee, you must:

Have provided timely access to all required accounts and assets during onboarding
Have actively participated in the setup process as required
Submit your refund request in writing to hello@anqorstudios.com within the 30-day period

6. How to Request a Refund

To initiate a refund request, email hello@anqorstudios.com with the subject line "Refund Request" and include your name, company name, service purchased, and a description of the issue. We will respond within 3 business days.

7. Refund Processing

Approved refunds are processed within 10 business days via the original payment method. Processing times may vary depending on your bank or payment provider.

8. Contact

For refund-related enquiries:
Anqor Studios LLC·FZ
Dubai, UAE
hello@anqorstudios.com